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Frequently Asked Questions:
Your Guide to Ordering Fresh from Our Bakery
What is the freshness guarantee on your pastries?
All of our pastries are baked fresh daily to ensure the highest quality and flavor. We guarantee that your order will arrive as fresh as if you picked it up in-store.
Do you offer custom pastry orders for events?
Yes, we provide custom orders for events like weddings, birthdays, and corporate gatherings. Contact us ahead of time to discuss your preferences and we’ll create something special for you.
How will I know if order is placed successfully?
Once your order is placed successfully, you will receive a confirmation email with your order details, including the items ordered, total cost, and estimated delivery or pickup time. If you do not receive this email, please check your spam folder or contact us directly for assistance.
How do I track my order?
Once your order is confirmed, you will receive a notification with delivery or pickup details. If you have any questions, feel free to contact us for updates.
What payment methods do you accept?
We accept all major credit cards, debit cards, and mobile payment options. In-store, we also accept cash.
What’s your return or refund policy?
Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us and we will do our best to resolve it.
What are your store hours?
Our store is open Monday through Saturday from 7 AM to 6 PM. We are closed on Sundays, but you can still place orders online for pickup or delivery.
